All Web Hosting plans include a 30 day money back guarantee. If you are dissatisfied with our service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.

Our refund policy does not apply to any additional items or services. Meanwhile, no refunds are available after 30 days. Any request for cancellation must be received via the cancellation form, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

The 30 day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts.

Accounts cancelled/terminated by HostingHK for violating our Terms of Use do not qualify for the 30-day money back guarantee.  For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 4-6 weeks for refunds of check or money order payments. Additional processing fees apply for T/T refunds.

have any question about payment, please don't hesitate to contact our accounting section